Frequently Asked Questions
How long does delivery take?
Orders are usually delivered within 2–4 business days in Slovakia and 3–7 days in the Czech Republic.
How much does shipping cost?
Shipping cost will be displayed at checkout based on the chosen delivery method.
Do you also ship internationally?
Yes, but individually – just send us an email and we'll arrange the details.
What if my order is delayed?
If there is a delay, we will contact you immediately with a new delivery date.
Do thermoses really keep a drink hot/cold?
Yes – our thermoses are designed to keep drinks hot or cold for many hours. Customers regularly confirm this in their reviews.
Are the thermoses leaking?
No. Our thermoses are designed to be completely leak-proof – this is one of the most common things customers appreciate.
Are they suitable for children?
Yes – we have models suitable for children, including straw variants for easy drinking.
What are thermoses made of?
Our bottles are made from high-quality stainless steel. The interior is made of 18/8 steel, which safely stores beverages and prevents rust over time.
Lids and straws are made from BPA-free materials, making them safe for everyday use.
Can I wash my thermos in the dishwasher?
We recommend hand washing to ensure the thermos retains its appearance and functionality for as long as possible.
Can I purchase a replacement lid?
Yes – we offer replacement lids separately, so you don't have to buy a new thermos.
Is a thermos suitable for carbonated drinks?
We recommend caution – pressure may affect the seal.
What payment methods do you accept?
Card payment, or other options available at the checkout.
Can I modify or cancel an order?
Yes – contact us as soon as possible after placing your order at info@betterworldformeandyou.sk
What if I receive a damaged product?
Write to us and we will resolve the situation as quickly as possible at: info@betterworldformeandyou.sk
Can I return the item?
Yes, in accordance with applicable legislation, you have the right to return the goods.
Why choose your thermoses?
Because we combine design, functionality, and sustainability – without compromise.
What makes your products eco-friendly?
Our goal is to reduce the use of single-use plastics and promote a sustainable lifestyle.
Do you have real customer reviews?
Yes – hundreds of satisfied customers confirm the quality of our products.
